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rita.erasmus rita.erasmus

1 reviews | Active since Sept 2016

07 Oct 2016, 10:14

VIRGIN MOBILE IS STILL *****ING MY MONEY

<p>Dear Virgin Mobile,</p> <p> </p> <p>I refer to my recent complaint :</p> <p> </p> <p>https://www.hellopeter.com/virgin-mobile-south-africa/reviews/virgin-mobile-is-*****ing-my-money-1- ********** </p> <p> </p> <p>I have been sending emails but again, with no reply. </p> <p> </p> <p>1. You promised the amount of R2400 (which i do nog agree on) into my account by the 30th of September - AN EMPTY PROMISE, STILL NOT PAID OVER</p> <p>2. You only want to refund me up to August. September and October 2016 debit orders went off - why aren't i being refunded for this???</p> <p>3. I have not received written confirmation, on a Virgin Mobile letterhead, that the debit order has been cancelled by Virgin Mobile, and that no more debit orders will be deducted</p> <p>4. What about interest on the money you stole from me for months? Why am I being ignored when I bring this issue up?</p> <p>5. How many people have Virgin Mobile stole money from? How many people decided to give up, because of no response? Or are the money being paid "back" to the client, but actually into a different bank account?<br /> 6. Have you seen all the bad complaints about this specific issue? About money being ******?</p> <p>7. Why is this issue, NOW, A YEAR AFTER MY CANCELATION, STILL not resolved?</p> <p> </p> <p>Why am I being ignored on email, but when something is said on Hello Peter, suddenly the issue needs to be sorted out from your side?</p> <p> </p> <p>I DEMAND FEEDBAC****</p> <p> </p> <p> </p>

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Replies (3)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply07 Oct 2016, 12:32
Official

Hi rita- erasmus,

Thank you for your query.

Please refer back to the email sent to your gmail email address this morning.

We do apologise for the frustration caused.

Kind Regards

Alicia

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rita.erasmus rita.erasmus's update07 Oct 2016, 13:17
Reviewer Update

Alicia

With all due respect - I do not accept any apology from Virgin mobie anymore. I have NOT received an email this morning on my GMAIL account.

Please address these 3 issues:

1. ******** debit orders deducgted - January 2016 to October 2016 = R3000

2. Interest on the above - this was MY money. NOT yours to *****.

3. When will the above plus interest be paid into my bank account

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rita.erasmus rita.erasmus's update12 Oct 2016, 11:40
Reviewer Update

And still no reply. And still not sorted out.