1 reviews | Active since Jun 2016
Virgin Mobile is *****ing my money
<p>I had contract with virgin Mobile that expired in Feb 2016. However to my surprise they are still debiting my account 3 months down the line. Luckily I checked my bank statement for may or else I wouldn't even know. Went to the bank and reversed it immediately. We had an agreement which I kept and agreed on until Feb 2016. Now virgin Mobile continues to debit my account with not even a call to let me know. That is pure theft </p>
Hi Ayanda-Sokh,
Thank you for your query.
Please note that as per our terms and conditions, clause 5.2, should you not give us notice to cancel once the 24 months are over, your contract will continue on a month to month basis until we are advised as to what you would like to do (cancel or upgrade).
Your cancellation has been diarised by our call centre and will be processed on the 27.06.2016 due to the 30 day notice we require. Your final debit order date will be the 25.06.2016 if your talk limit is not used. If the talk limit is used, your final debit order will be the 25.07.2016.
Kind Regards
Alicia
Hi Ayanda-Sokh,
Thank you for your query.
Please note that as per our terms and conditions, clause 5.2, should you not give us notice to cancel once the 24 months are over, your contract will continue on a month to month basis until we are advised as to what you would like to do (cancel or upgrade).
Your cancellation has been diarised by our call centre and will be processed on the 27.06.2016 due to the 30 day notice we require. Your final debit order date will be the 25.06.2016 if your talk limit is not used. If the talk limit is used, your final debit order will be the 25.07.2016.
Kind Regards
Alicia