Virgin Mobile Frustration

Bought at OT airport 3 months ago, my sim card was deactivated yesterday and my husbands was cut off today! after 10 minutes on hold, the customer service assistant got technical advice - my advice was that I had not been active at all for 3 months - they had no records of my calls or top-ups!! This is absolutely not true! <br> No apology and a sort of half-hearted suggestion that they would see what they could do to reinstate my card - I said how would I know that this had occurred - oh we'll see in about 48 hours or longer...(.what does this mean? I don't feel confident that anything will be done.)<br> My husband was told a different story today -that all virgin systems are down today, 23 Jan 2016 - the assistant had no idea for how long this would be and what to do about it - no manager was available - only a first name of said missing manager was given ( Kenneth) and the assistant did not know who the MD was....???(What do they train them?) But she still asked if she could help my husband with anything else. My husband rep**** that as she did not know anything, the answer was definitely a NO!<br> What do we do now - we have both topped up our airtime, used our phones and sms'd.