1 reviews | Active since Sept 2014
Virgin Mobile fails to deliver and takes my money
I was called by Mpho of Virgin Mobile on 8 December 2014 where he offered to investigate the issue of my overbilling issue (R2,800 from June 2013 until August 2014) and get back to me on a resolution. The next thing I have heard subsequent to receiving the call is a debtors clerk from the call centre calling me last week (3 months later) to tell me that I now owe Virgin Mobile money. I reiterate that I cancelled my service with Virgin Mobile in June 2014 and have not used the phone since May 2014 per below so why do I continue to be billed and Virgin pay themselves out of the money that was overbilled to me. The behaviour of Virgin Mobile, firstly is not in line with the Virgin brand and motto (Unbeatable customer experience) and secondly tantamount to *****. I can imagine the hundreds of other people you may be *********** in a similar manner and and have a tarnished credit record as a result of their gross incompetency and complete lack of customer service. From now on please commit everything to writing to that we have a trail of our issue and its resolution
This is truly an alarming concern and we inherently apologize for the lack of feedback in this regard.
As a Virgin Mobile SA client this is certainly no way to treat any client, let alone yourself.
I thank you for taking my call after the complaint was logged and appreciate the amicable manner in which you allowed us to intervene and resolve.
Please note :-
Your refund of R2800 was paid and should reflect in due time. Proof hereof was sent via email.
I can further confirm an instruction was sent to the various bureaus to remove any adverse listings, should there be any. Confirmation hereof was sent for your attention as well.
In closing,
I am truly sorry for all the inconvenience we had caused you and trust with the contract in question cancelled, no further inconvenience will be caused.
Kind regards
Johnny
This is truly an alarming concern and we inherently apologize for the lack of feedback in this regard.
As a Virgin Mobile SA client this is certainly no way to treat any client, let alone yourself.
I thank you for taking my call after the complaint was logged and appreciate the amicable manner in which you allowed us to intervene and resolve.
Please note :-
Your refund of R2800 was paid and should reflect in due time. Proof hereof was sent via email.
I can further confirm an instruction was sent to the various bureaus to remove any adverse listings, should there be any. Confirmation hereof was sent for your attention as well.
In closing,
I am truly sorry for all the inconvenience we had caused you and trust with the contract in question cancelled, no further inconvenience will be caused.
Kind regards
Johnny