Virgin Mobile Customer Service is Horrible

<p>I though Virgin Mobile was beter than this...</p> <p>When I first received my Panasonic after my Blackberry was ****** the sim cards were still deactivated, I went to Virgin Mobile Cedar Square retail store where they just needed to activate my sim card. It's kind of funny how they charge you R2 for sim activation. I mean two rands is not much but why do I need to pay an extra fee for the expected service?!</p> <p>I received my February statement with an indescribable amount. I called Virgin Mobile customer care asking to send me itemised billing for which I have to pay another R49. Posha (from customer service) helped me and said she'll send the itemised billing within 48 hours?</p> <p>Today I called customer care again asking what happened to my request as I have still not received any feedback!</p> <p>This time i spoke with a Sithembile, apparently the request was never sent through and I have to wait another 24 hours to receive something i requested before the debit order goes off!!</p> <p>I am paying out of data bundle rates and i got another debit note for excessive usage. I don't get it, Im penalised twice for using Virgin Mobile data? but when my Blackberry was ****** and I received a bill of R4000 there was no penalty?</p> <p> </p>