Virgin Mobile creates bad impression of people

I am now writing for the last time. I have phoned, emailed, spoken to consultants and accountants and even had to try find the stuff myself. I closed my account in 2012 at Eastgate Shopping center branch. Since, I had not heard anything from anyone of owing a cent on my account. Due to it being closed as well. In January I receive a call from a collections company, I explained to them the problem and have been trying since then to get an answer. The last person explained to me they will investigate the issue and get back to me should there be any problems otherwise to sort it out and close it on your end, Today I receive a letter from an attorney asking me to pay a settlement fee on an over due account immediately as there has been no contact from VM regarding this account.? This not only tells me they have not bothered to sort out the problem but not just left me in the dark but made my name worse than it was in the first place regarding this mistake. I will not stand for this and would like someone to close this account and take it off my name IMMEDIATELY! I have done my part and the customer service is now ridiculous!