TB
Tarri B

1 reviews | Active since Jun 2011

03 Jan 2017, 07:51

Virgin Mobile Contract Update

<p>Hi there,</p> <p> </p> <p>I have been trying to get hold of someone to please renew my contract and courier my new phone to my work like they did the last time. Nobody has got back to me for one month. Im looking to renew my contract to:</p> <p> </p> <p><br />Microsoft Lumia 650<br />Valued at R4499<br />Smartphone Contract 279<br />/PM<br />x24</p> <p> </p> <p>Please can someone be of assistance as i would need this phone couriered to the following address:</p> <p> </p> <p>Meiring Naude Street,<br />Persequor Technopark,<br />Quintin Brand Street, Apex Corporate Park,<br />Block E, Pretoria East<br />Tel: ***</p> <p> </p> <p>Please can someone help me.</p> <p> </p> <p>Tarri Botes</p> <p> ********** 566</p> <p> ********** 208086</p>

0
Replies (10)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply03 Jan 2017, 08:28
Official

Hi tdbotes,

Thank you for your query.

Please be advised that your contract only expires 26.01.2017. You are only able to upgrade on or thereafter that date. Please contact us then in order to process your upgrade.

Upgrading any earlier than 26.01.2017 will result in a handset buyout amount that you will be liable to pay.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply03 Jan 2017, 15:47
Official

Hi tdbotes,

Thank you for your response.

The handset buyout amount is R124.96. Please advise if you would still like a sales agent to contact you or if you will wait till 26.01.2017 to upgrade.

Kind Regards

Alicia

TB
Tarri B's update04 Jan 2017, 08:52
Reviewer Update

??????

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Jan 2017, 10:13
Official

Hi tdbotes,

Thank you for your feedback.

Please note that a sales agent needs to call you to explain the contract in detail and to do a security check.

I confirm that the handset buyout amount needs to be paid upfront before the upgrade can be processed.

Regards

Ilhaam

TB
Tarri B's update04 Jan 2017, 10:29
Reviewer Update

Okay. Please go ahead. I would like this arranged. thanks

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Jan 2017, 10:48
Official

Hi tdbotes,

A sales agent will call you before close of business.

Regards

Ilhaam

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Jan 2017, 13:15
Official

Hi tdbotes,

I confirm that our sales agent has contacted you as promised.

Regards

Ilhaam

TB
Tarri B's update09 Jan 2017, 15:18
Reviewer Update

Hi ilaam, a lady called me like you said, phoned me and let me know that i am up for an upgrade and i have chosen the phone but i have still not received it? A Lady called me and told me it should be here today?

TB
Tarri B's update10 Jan 2017, 16:06
Reviewer Update

Hi ilaam, a lady called me like you said, phoned me and let me know that i am up for an upgrade and i have chosen the phone but i have still not received it? A Lady called me and told me it should be here today?

TB
Tarri B's update11 Jan 2017, 16:01
Reviewer Update

AM I TALKING TO MYSELF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!