Virgin Mobile - clients nightmare!

If you look at the history of complaints on Hello Peter it is clear that Virgin Mobile embrace, as a business strategy, an approach where they make it impossible to cancel the debit order after you have ended the contract with them. They have people in store that clearly acts as their agents. You deal in good faith with these agents/representatives of Virgin Mobile. Months later you find out that Virgin Mobile still deducts the debit order after the contract has expired. You then contact the \customer service"department who undertake to get back to you within 7 days.....but does not. The next month another debit order goes through.... Today they confirmed with me that they unfortunately have no record of cancellation"