MNS
M. N. Sterrenberg

1 reviews | Active since Jan 2012

20 Oct 2016, 18:23

Virgin Mobile charging clients after contact termination.

<p>2 years ago my VM contact came up for renewal. After 7 years I decided to not renew and cancell the contact. I paid the account up until the last invoice received (by email as per every month of the contract). On the day arranged for termination, as agreed upon with VM client service, I destroyed the SIM and started using a new service provider/SIM.</p> <p>Over the past 2 years I've been harassed to pay an outstanding fee of R270.01. I asked time and again for the invoice in question to be sent to me, but it never arrived. I am now being threatened by a legal firm to cough up over R500. I've asked for proof of the email and last invoice for the amount they claim was outstanding, but have received a 'laundry list' of monthly amounts, not showing the items I actually used (that amount to R270.01).<br /><br />To make things more frustrating the legal firm is now asking me for the reference number relating to the termination (voice) phone call I made to VM asking to have the account terminated. If the account was not terminated, surely I'd still be getting invoices, for at least for two or three months after the last payment?</p> <p> </p> <p>My ISP has asked for the date the last invoice was sent, but this is not forthcoming from the legal firm.<br /><br />Here is a perfect example of charges that can't be proven, and the waste of time, resources and money on the part of VM.<br />Are we to go to court to compel VM to provide proof of these charges (more time and money wasted due to incompetence)</p>

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Replies (3)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply21 Oct 2016, 16:38
Official

Hi mns001,

Thank you for your query.

We confirm that we did not receive your final payment.

Please refer to your emails for further information.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply21 Oct 2016, 16:39
Official

Hi mns001,

Thank you for your query.

We confirm that we did not receive your final payment.

Please refer to your emails for further information.

Kind Regards

Alicia

MNS
M. N. Sterrenberg's update21 Oct 2016, 17:00
Reviewer Update

For the 100th time... I'm telling you, I did not get the last invoice. Are you people retarded?
Please email it to me with the itemised billing as you did with every other invoice you sent to me!