1 reviews | Active since May 2017
VIRGIN MOBILE ARE ******* AND *****!!!
<p>My mother cancelled her contract with Virgin Mobile in 2013, we have the email from them confirming this. She has recently passed away and we discovered that they continued to debit her account, every month, for the last four years, for a contract that they confirmed was cancelled. After blatantly lying and *****ing nearly R10000.00 from my mother they now refuse to refund her estate, even though we have the email as proof. This is disgusting behaviour from a company that is well established.</p>
Hi phil-dowson,
Thank you for your query.
We have already responded to the email you have sent to our Customer Care department.
Please refer to it for feedback.
Kind Regards
Alicia
Hi phil-dowson,
Thank you for your query.
We have already responded to the email you have sent to our Customer Care department.
Please refer to it for feedback.
Kind Regards
Alicia
Still no response of value from anyone at Virgin mobile, other than to say they have "escalated" the situation. Not only do they thieve money from they clients but it seems their customer services is abysmal.
Still no response of value from anyone at Virgin mobile, other than to say they have "escalated" the situation. Not only do they thieve money from they clients but it seems their customer services is abysmal.