Virgin Mobile A Disappointing Service Provider

As I am only reimbursed with proper documentation for my business calls at work, I have to each month request a usage report from customer services, because the contract does not provide a full itemized bill. During June and July I have requested these many times, wasting valuable time, and to date nothing has been sent. I even offered to pay when told, but they just send me an invoice which does not reflect anything. Now we are at the end of August , the latest bill has been debited from my account, and I have not been reimbursed for the last 3 months. This has a great impact when managing my cellphone bills. Can someone at Virgin Mobile explain the bill differences to the people concerned because the service being provided is not acceptable, and the waste of my valuable time. It should also be noted that their email addresses seldom work.