1 reviews | Active since Dec 2011
Virgin Mobile
<p>Last year....at the end of July, I bought data using the airtime on my top up account at Virgin Mobile , to do so. I did this through customer services. The consultant then told me that in the future I can simply dial *110# and then follw the prompts to do so on my own, which I did several times after that. Today I wanted to do so again and all of a sudden I was not able to.....and that is with ample airtime to my disposal. Hence I phoned customer services and I was told that it is not possible to use my top up airtime to buy data for my phone and it was never allowed!!! AFTER I HAVE DONE THAT ABOUT FOUR TIMES. Does not make sence!!! Surely I can do with my airtime what I want.....after all I paid fof it???</p>
Hi Elsabe,
Thank you for your query.
In regard to the above query, you were able to purchase data bundles using your inclusive airtime due to a glitch on our system.
This has since been resolved. As you are on a Top Up, you will need to load airtime every time you wish to purchase a data bundle.
We apologise for any inconvenience caused.
Kind Regards
Alicia
Hi Elsabe,
Thank you for your query.
In regard to the above query, you were able to purchase data bundles using your inclusive airtime due to a glitch on our system.
This has since been resolved. As you are on a Top Up, you will need to load airtime every time you wish to purchase a data bundle.
We apologise for any inconvenience caused.
Kind Regards
Alicia