Virgin Active SA bullying

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Mpaleng M

I had since settled my account with virgin active but up to this day i am not getting settlement letter and my emails go unanswered.

Now handed me over to MBD that harrasses me daily and no matter how much i send them proof of payment they go quiet for 3 to 4 days and start again. Below are the details of payment I made:

Nedbank

Account number: ***

Branch Code: 145209

Account Name: Virgin Active South Africa

Type of account: Cheque account

Reference number: ***

Arrears Amount: R1284.00

Helpful (0)

Replies (3)

Virgin Mobile South Africa (Closed)'s replyOfficial

18 Aug 2020, 19:11

Good day Mpaleng ,

Please note that you have reached Virgin Mobile SA,kindly direct your query to Virgin Active for further assistance.

Kindly Regards

Nandipha.

Virgin Mobile South Africa (Closed)'s reply18 Aug 2020, 19:11

Official

Good day Mpaleng ,

Please note that you have reached Virgin Mobile SA,kindly direct your query to Virgin Active for further assistance.

Kindly Regards

Nandipha.

Mpaleng M's updateReviewer Update

18 Aug 2020, 19:21

Nandipha, where do i send an email to because none of you u replies, i sent to Ronel van Loggerenberg and Thariqa Francis from the 14th of February 2020 to date i never got response

Mpaleng M's update18 Aug 2020, 19:21

Reviewer Update

Nandipha, where do i send an email to because none of you u replies, i sent to Ronel van Loggerenberg and Thariqa Francis from the 14th of February 2020 to date i never got response

Virgin Mobile South Africa (Closed)'s replyOfficial

19 Aug 2020, 08:44

Hi Mpaleng,

Please use this link to send them a message and they will give you a call back https://www.virginactive.co.za/contact-us

Regards,
Londiwe

Virgin Mobile South Africa (Closed)'s reply19 Aug 2020, 08:44

Official

Hi Mpaleng,

Please use this link to send them a message and they will give you a call back https://www.virginactive.co.za/contact-us

Regards,
Londiwe