MZ
Mirna Z
1 reviews | Active since May 2011
16 Sept 2021, 17:55
Viirgin Mobile SA
Until 16 September 2021 business cellphone has R1831.08 airtime. We are not renewing any airtime, databundles etc. Reason Virgin Mobile SA moving out of SA and we received the normal sms notice etc. The warning gave notice until 30 November 2021. Thursday 16 September 2021 we receive notice that business simcard will be deactivated in 2 days, including the email *** for support. WE ARE A BUSINESS!!! WE CANNOT ELIMINATE OUR BUSINESS IN NOTICE OF 2 DAYS!! Call barring has been activated from supplier 6 hours after sms thus 16 September 2021. THEY DO NOT ANSWER support number or emails. IN THIS DAYS OF STRUGGLING TO SURVIVE!!! PLEASE ASSIST
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Virgin Mobile South Africa (Closed)'s replyOfficial
17 Sept 2021, 09:01Hi Mirna,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply17 Sept 2021, 09:01
Official
Hi Mirna,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We urge you to contact the service provider of your choice and initiate the port in process, directly with them.
Please take your ID and proof of residence no older than 3 months for rica.
They will provide you with a new sim card and the network provider must submit a port in request.
Port takes 24 to 48 working hours however we will release the number as soon as we get the port request.
Sincerely,
Refilwe