Useless customer service and the worst experience EVER!!!!

<p>In September Virgin Mobile systems went down and my number was affected, the number was blocked and a new number was given to me, when contacting them, the issue was explained and the promised to resolve, the next day the same thing happens and i have to call in again for them to rectify the issue...2 weeks later i get a bill 4 times the amunt i usually pay because apparently i took an upgrade in September!! This is now the after effect of their system issue, ever since i have made contact with customer care to rectify this and still nothing was done the customer service agent promised me that it would be corrected before my debit went off and it was not!!!</p> <p>They then debit my account for that rediculous amount which in turn my debit fails and i am sitting with unneccessary bank chargers, now they were quick to contact me for the failed debit but not quick enough to fix my F*@# account!!</p> <p>The accounts person Teboho then escalates the matter and provides with the normal amount i shoud pay and so arrangements were made to have this amount debited, of which they fail to debit this amount but rather debited me for more than the agreed amount. All this in October - 2months to try resolve one query</p> <p>To Top it off come November they debit me 3 f@^%$ times and whether it is for the correct amounts who knows because the last bill was never resolved. </p> <p>More phone calls to customer service with agents who say they will call back and never do, useless customer service where they dont make notes of the customers last conversation and all of them telling me that i took an upgrade in September which i never did, i eventually go back to Teboho and he sends me a statement for the 3 years i have been with Virgin mobile how does that help me because it doesnt@!!!!!!!</p> <p>He says he will call to explain 1 week later no call!!!!</p> <p>I call customer service again and i get put on hold for 20 mins with no resolution!!!</p> <p>This is effin PATHETIC!!!! </p> <p>i want my money back, i want my bank chargers refunded by Virgin Mobile and i dont want any stories!!!</p> <p> </p>