TD
Tessa D

1 reviews | Active since Dec 2017

08 Jul 2020, 17:11

Upset client

I bought a cellphone at the Telkom score about three years back.

I was on a two year contract.

I struggled with network. I struggled with customer service. I struggled with billing.

I have been given case number after case number to no avail.

I cancelled my contract in January 2020, they refused to do it telephonically.

I eventually got to cancel it, but I am still being billed.

They deduct my money monthly for services not rendered...

I am very upset and taken from pillar to post.

So much has been happening.

0
Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply09 Jul 2020, 08:57
Official
 
Hi Tessa,

I tried to call you but reached your voicemail. 
You have reached Virgin mobile South Africa, please redirect post to Telkom SA for further assistance. 

Kind regards,
Refilwe 
TD
Tessa D's update15 Jul 2020, 17:10
Reviewer Update
Good day;

The review was meant for Telkom.
I apologise for the misunderstanding.

Thank you.