1 reviews | Active since Sept 2012
Upgrade still not received from December
<p>I called in December for my upgrade. I was told the S7 and the S7 Edge is not available right now but that stock will arrive early in January. In January I called and was told stock will arrive end of January. I called again in February and was told no one knows when the stock will arrive. We are now in March and I still do not have my upgrade or any idea when to expect it. Four months to wait for an upgrade is UNACCEPTABLE!</p> <p>I want answers by Friday 3 March 2017 or I will cancel my contract.</p>
Hi Celeste2305,
Thank you for taking my call.
I will chat to our sales team and provide you with feedback.
I do apologise for the frustration caused.
Kind Regards
Alicia
Hi Celeste2305,
Thank you for taking my call.
I will chat to our sales team and provide you with feedback.
I do apologise for the frustration caused.
Kind Regards
Alicia
Alicia called me on Thursday and said she will call me back. She didn't call back. Today I called and spoke to the manager Kelebogile. She basically refused to speak to me as I'm not the main account holder. She phoned my husband who was pretty upset at that stage as there was a payment error. It didn't go through for end of February. My husband then paid them only to be told I now have to wait another 3 months for my upgrade as the account was in arrears. Which it wasn't. We got sms today that it hasn't been paid and that is when my husband noticed the payment didn't go through. He paid it IMMEDIATELY. I refuse to wait another 3 months. I want my phone, IN MY HAND, by 11 March. I will even go pick it up if I have to. Four months is already unacceptable. To wait another 3 months is simply ludicrous!!!
Alicia called me on Thursday and said she will call me back. She didn't call back. Today I called and spoke to the manager Kelebogile. She basically refused to speak to me as I'm not the main account holder. She phoned my husband who was pretty upset at that stage as there was a payment error. It didn't go through for end of February. My husband then paid them only to be told I now have to wait another 3 months for my upgrade as the account was in arrears. Which it wasn't. We got sms today that it hasn't been paid and that is when my husband noticed the payment didn't go through. He paid it IMMEDIATELY. I refuse to wait another 3 months. I want my phone, IN MY HAND, by 11 March. I will even go pick it up if I have to. Four months is already unacceptable. To wait another 3 months is simply ludicrous!!!