Upgrade not received

To whom it may concern.An upgrade was done on my cellphone contract +/- 2 weeks ago.My husband was told that we would receive the phone via courier on Mon 29/06 or Tue 30/06, however nothing received to date. My husband followed up with call centre on monday to only be advised that the phone was actually out of stock & would now be delivered during the course of this week or monday or tuesday next week.Being 01/07 we receive airtime top up,virgin mobile have changed the contract package already however the new phone is still not with the contract holder.This is disgraceful,we followed up again today to be advised that the courier might call to deliver the phone.This is not good enough, how do you change a contract and not deliver the phone,surely this should be done on receipt of the new phone or even proper confirmation that the phone is in stock? We may as well drive to a virgin mobile store to collect a phone,however it would not surprise if we get there and there are no phones at the store either.This service is absolutely pathetic and virgin mobile seems to fail again! Why do consumers have to pay for services which are never rendered?On a scale of 1 to 10 your service is -10!