Upgrade Complaint

I have been waiting 6 weeks for an upgrade. After initially following up to hear that there were no phones available i then ordered another one, only to hear again a few days later that the phone was out of stock! No one called me to tell me this,this went on for about 4 weeks, Eventually i get hold of someone who promises me a phone with speedy delivery, 2 weeks later i am still waiting for my phone. I get a call for delivery of the phone only the phone is never delivered. I called the call centre to be transferred to upgrade department and to speak to a manager only to be put on hold for 25min and then to be cut off and second attempt, 11 minutes only to be told there are no managers on the floor today.<br> This is possibly the WORST service i have had from Virgin Mobile and will definately change my provider after this lack of service, lying from the call centre agents and promises not kept. <br> This lack of service is totally unacceptable and you Virgin Mobile should be ashamed of your lack of customer service.<br>