UPGRADE BUT NO DELIVERY!

At the end of February 2016 I did a Upgrade of my number after having to first fight for the upgrade! needless to say I was already fed up and irritated with the poor service I was receiving now this.<br> On 24 Feb 2016 the consultant Khotso sent me an E-mail to confirm that my upgrade has been done an that he has placed the order for my Samsung Grand Neo Plus, he also stated that it would take 3 to 5 working days for delivery or if something should go wrong at most 7 working days.<br> today is 16 March 2016 and neither Virgin Mobile or their couriers have contacted me! I have sent 2 E-mails now to Khotso, Rabecca and Customer Care but no reply! I also called in 3 times now and the consultants can't give me any feedback and every time says that they will send Khotso or Rabecca an E-mail to call me but still no call to me happens! Yesterday morning I called and spoke to a Lesego and he said that he would have Rabecca call me yesterday still, it is now the next day at 08:34 and guess what, still no call!<br> I still don't have my new phone and I still don't know what is going on!<br> I have been a loyal customer for 5 years and this is how they treat me!<br> UTTERLY USELESS!