Unprofessional service continues (2)

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Natasha B

Yet again this morining R 12000.00 was deducted from our account. Spoke to the 30th virgin employee yesterday and received no feedback as promised. There is no way that we owe you R12000.00 for a months calls and after our "new" contracts was cancelled in March. When is this ever going to end?

Helpful (0)

Replies (2)

Virgin Mobile South Africa (Closed)'s replyOfficial

25 Jul 2016, 09:02

Hi NatashadeBeer

Thank you for your query.

We confirm that R12000.00 has not been deducted off your account.

Please request the account holder to contact us for any information that you require.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply25 Jul 2016, 09:02

Official

Hi NatashadeBeer

Thank you for your query.

We confirm that R12000.00 has not been deducted off your account.

Please request the account holder to contact us for any information that you require.

Kind Regards

Alicia

Natasha B's updateReviewer Update

25 Jul 2016, 09:10

I think you must just wake up and send us the account so that this issue can be sorted.

The ACCOUNT HOLDER has been requesting for the account. Please listen to your calls as you do record them!!!!

How many more times must this be requested???? How hard can it be? Just shows you that Virgin has made a mess of our account and does not want to show us what mess they have made.

Natasha B's update25 Jul 2016, 09:10

Reviewer Update

I think you must just wake up and send us the account so that this issue can be sorted.

The ACCOUNT HOLDER has been requesting for the account. Please listen to your calls as you do record them!!!!

How many more times must this be requested???? How hard can it be? Just shows you that Virgin has made a mess of our account and does not want to show us what mess they have made.