NB
Natasha B

1 reviews | Active since Jul 2016

09 Sept 2016, 20:41

Unprofessional service continue (4)

<p>After several months of fighting with Virgin, we finally decided to pay the money they say we owe them. We were really tired of dealing with the unprofessional service, *********** and rude staff!</p> <p>We made an arrangement to pay off the amount and the debit order was supposed to go of this month. As expected it never happend.</p> <p>Tonight we received a phone call from the attorney's to say the account was handed over to them. (Needless to say, they also dont know what they are doing.) This after an arrangement was made????</p> <p>We will really advise anyone from using their services to save yourself the agony!</p>

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Sept 2016, 13:10
Official

Hi NatashadeBeer,

Thank you for your query.

We have closed your account with the external debt collectors.

The first instalment for your payment arrangement will only go off on the 08.10.2016.

We apologise for any inconvenience incurred.

Kind Regards

Alicia