1 reviews | Active since Jul 2016
Unprofessional service continue (3)
<p>So, we receive our bill which was incorrectly billed for the contracts we actually cancelled. Tired of dealing with *********** staff at Virgin we decided that we will make an arrangement to pay of the money virgin they want to ***** from us. </p> <p>They said they will devide it in three and thats what we will pay for the next three months. This morning, the incorrect amount (almost the entire bill) was deducted.</p> <p>Just show you the incompetence from the Virgin team ????</p> <p>When will this ever be sorted?</p>
Good day Natasha,
Thank you for bringing the matter to out attention .
Please be advised that we been in contact with Mr De Beer , and the payment arrangement has been app**** on the account for the next months .
We confirm that the arrangement has set in place in order for the amount outstanding to be deducted in 3 instalments until the full balance is settled .
Please accept our aplogies for the inconvience caused .
Regards
Rebecca
Good day Natasha,
Thank you for bringing the matter to out attention .
Please be advised that we been in contact with Mr De Beer , and the payment arrangement has been app**** on the account for the next months .
We confirm that the arrangement has set in place in order for the amount outstanding to be deducted in 3 instalments until the full balance is settled .
Please accept our aplogies for the inconvience caused .
Regards
Rebecca