dD
dlogie D
1 reviews | Active since Jul 2016
23 Sept 2021, 12:52
UNFAIR OF VIRGIN MOBILE
very disapointed with the whole Virgin Mobile switch off...you rep**** to my e mail which i wrote on 16 Sept and you rep**** on the 18 Sept and 3.54pm and said my number will be valid till 5pm....now that does not give me much ****** time, does it????
Helpful (0)
Replies (2)0
Replies (2)
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 13:22Hi Doris,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Kind regards,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Kind regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 13:22
Official
Hi Doris,
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Kind regards,
Refilwe
We apologise for the inconvenience, it was certainly not our intention for this sudden change to happen.
We are aware that some customers are not receiving OTP PINs from their new service provider when a port process is initiated. As previously mentioned, the deactivation of Virgin Mobile SIM Cards was not within our control as Cell C terminated all services with very little notice.
We have engaged with Cell C, our host network, to enable incoming SMS services thus allowing all port requests to be dealt with effectively. We will provide more information as soon as possible.
Kind regards,
Refilwe
Virgin Mobile South Africa (Closed)'s replyOfficial
23 Sept 2021, 17:13 Hi, sms service is working now, please retry submit port.
Virgin Mobile South Africa (Closed)'s reply23 Sept 2021, 17:13
Official
Hi, sms service is working now, please retry submit port.