Unfair Listed on Transunion

I spoke to a Molifayi Sehohoo at Transunion and she informed me that it all depends on VIRGIN MOBILE PTY whether they will sent a letter requesting Transunion to clear the credit history, Are you saying that Molifayi Sehohoo from Transunion is a lair? Please who is telling me the truth here as she also told me that they have received such letter before and its up to VIRGIN MOBILE PTY to sent in a letter saying "please clear credit history" is this done only for special customer? and that difficult customers can go " themselfs. So after me writing to you I will most probably not get that letter from you and you will deny that you do that letters because I am a difficult customer with good reason that employees at VIRGIN MOBILE PTY are not doing the work properly. Keneth the supervisor at VIRGIN MOBILE PTY were suppose to sort this out in Aril 2017 instead he chose to hand us over to Debt collectors, the lady who spoke to Charles in November 2016 also chose not to do her work and put us on a "month to month" contract where we received ABSOLUTELY NO SERVICE from VIRGIN MOBILE PTY. Now that we have paid you for NO SERVICE RECEIVED FROM VIRGIN MOBILE, you are being difficult to assist us to sort out your mistake????????