SS
Shireen S

1 reviews | Active since Apr 2015

08 Apr 2015, 11:15

********* practice by VMSA

I was not informed of suspension of services in due time and sim card was also blocked without my knowledge! I have been ritually paying for services rendered by VMSA timeously for the past 4 years and to have a suspension as well as blocking of sim is *********. Please VMSA champs: read the code of conduct relating to billing and payment disputes under section 3.10 of Independent Communications Authority of South Africa: Electronic Communications Act (36/2005): Regulations: Code of Conduct for electronic communications and electronic communications network services licences.<br> <br> VMSA needs to weigh their practices and balance their actions wisely if they intend to build on their clientele. Today I am not impressed by you!

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply08 Apr 2015, 14:51
Official
Hello ReenieS,

Thank you for taking my call and allowing me the opportunity to assist.

We apologise sincerely for the inconvenience caused and unpleasant service received.

I have confirmed that your services have been activated and I will further await further correspondence from yourself with regards to the missed payment.

Have a lovely day further.

Regards,
Customer Relations