Unautorised Debit

<p>I spoke with Zininzi on 1st March to cancel my monthly account which is a minumum payment of R100.</p> <p>Firstly she insisted that my account was in arreas, which is incorrect and argued with me for a full 5 minutes. When I threatend to go online she then actually checked my contract and told me that I was correct!!! NO apoology was forthcoming.</p> <p>I now see that despite accepting my cancellation Virgin has debited me for the month of April for R100 plus a bank fee of R17.50.</p> <p>I want a written apology plus a full refund of R117.50 due to Virgin's carlessness.</p>