UNAUTHORIZED DEDUCTIONS FROM MY ACCOUNT

Re cell phone number *** I spoke to Mpho on 04.01.16 at 10h00. Since this was the 3rd conversation I had with VM to cancel my contract, my final payment was actually on 01.01.16 - not 01.02 nor 01.03. I initially informed VM of my intention to cancel my contract in Oct 2015 & again in Dec 2015. My phone was ****** in Oct 2015 & I first attempted to cancel the contract then. I was told that I would have to pay in an additional amount for the handset if I cancelled the contract before Jan 2016, so it was cheaper to see out the contract until its original expiry date of Jan 2016. I then phoned VM again at the beginning of Dec 2015 & was told that it was still too far in advance to cancel the contract & that I must phone again at the beginning of January 2016, which I did on Mon 04.01.2016 (the first working day of the year). VIRGIN MOBILE IS NOT AUTHORIZED TO DEDUCT ANY FURTHER PAYMENT FROM MY ACCOUNT & should refund me for the cost of lengthy calls to them which I paid for myself because my cell was ****** & I continued to pay for the contract & airtime that was never used. This is after a history of VM deducting double payment each month for a single previous contract.