JM
Jabu M
1 reviews | Active since May 2015
30 Jul 2020, 09:30
Unauthorized Debit Orders
I used to be a Virgin Mobile customer many years ago and left them in September 2015 and ported to a different service provider. I just discovered they have been debiting my account without authorizing. They are now playing hide and when they have to refund the monies they have been debiting and unduly earning interest on to my inconvinice.
Helpful (0)
Replies (4)0
Replies (4)
Virgin Mobile South Africa (Closed)'s replyOfficial
30 Jul 2020, 12:19Hi Jabu,
Thank you for bringing this to our attention.
We will contact you for further assistance a.s.a.p.
Kind regards,
Refilwe
Thank you for bringing this to our attention.
We will contact you for further assistance a.s.a.p.
Kind regards,
Refilwe
Virgin Mobile South Africa (Closed)'s reply30 Jul 2020, 12:19
Official
Hi Jabu,
Thank you for bringing this to our attention.
We will contact you for further assistance a.s.a.p.
Kind regards,
Refilwe
Thank you for bringing this to our attention.
We will contact you for further assistance a.s.a.p.
Kind regards,
Refilwe
JM
Jabu M's updateReviewer Update
30 Jul 2020, 14:06Refilwe this is not a new issue or item with Virgin Mobile I have raised it with you the organization and have submitted a formal letter to that effect addressed.
There was no courtesy no profesionalim from your CFO Mr. Francois van Eyssen to acknowledge my letter and respond to the issues raised therein in regard with the continued inconvenience and loss interest I could be earning due to my money being in Virgin Mobile's accounts.
So please this is not a matter unbeknown to Virgin Mobile, just refund me in full and stop the hide and seek game.
There was no courtesy no profesionalim from your CFO Mr. Francois van Eyssen to acknowledge my letter and respond to the issues raised therein in regard with the continued inconvenience and loss interest I could be earning due to my money being in Virgin Mobile's accounts.
So please this is not a matter unbeknown to Virgin Mobile, just refund me in full and stop the hide and seek game.
JM
Jabu M's update30 Jul 2020, 14:06
Reviewer Update
Refilwe this is not a new issue or item with Virgin Mobile I have raised it with you the organization and have submitted a formal letter to that effect addressed.
There was no courtesy no profesionalim from your CFO Mr. Francois van Eyssen to acknowledge my letter and respond to the issues raised therein in regard with the continued inconvenience and loss interest I could be earning due to my money being in Virgin Mobile's accounts.
So please this is not a matter unbeknown to Virgin Mobile, just refund me in full and stop the hide and seek game.
There was no courtesy no profesionalim from your CFO Mr. Francois van Eyssen to acknowledge my letter and respond to the issues raised therein in regard with the continued inconvenience and loss interest I could be earning due to my money being in Virgin Mobile's accounts.
So please this is not a matter unbeknown to Virgin Mobile, just refund me in full and stop the hide and seek game.
Virgin Mobile South Africa (Closed)'s replyOfficial
30 Jul 2020, 16:32Thank you for taking my call Mr Mtshali. Your request to speak to the CFO has been noted.
Sincerely,
Refilwe
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply30 Jul 2020, 16:32
Official
Thank you for taking my call Mr Mtshali. Your request to speak to the CFO has been noted.
Sincerely,
Refilwe
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s replyOfficial
03 Aug 2020, 08:47Hi Jabu,
I confirm that you have been updated on the progress of your query.
I trust that all is in order.
Regards,
Londiwe
I confirm that you have been updated on the progress of your query.
I trust that all is in order.
Regards,
Londiwe
Virgin Mobile South Africa (Closed)'s reply03 Aug 2020, 08:47
Official
Hi Jabu,
I confirm that you have been updated on the progress of your query.
I trust that all is in order.
Regards,
Londiwe
I confirm that you have been updated on the progress of your query.
I trust that all is in order.
Regards,
Londiwe