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Cindy C
1 reviews | Active since Dec 2013
28 Mar 2021, 08:47
Unauthorized debit orderS
2 years since I cancelled my contract and number with VMSA. Debit order amount was R299pm, got confirmation email that my account was paid up in April 2019. Debit order keeps going to my bank-with a different Refnr each time, amount of R800 and R1200pm. *** am I paying for? I stop the debit every month, pay banking fees. Vmsa takes the number off the service network because of 'no payments', so as a matter of fact the **** should have stopped in 2019 already-hence, I don't have service any way, but they want R2000pm???
I sent an email to customer service which was blocked by their server? I'm not phoning after VMSA to do their work.
Pathetic network and service. Blerrie *****!
Helpful (0)
Replies (3)0
Replies (3)
Virgin Mobile South Africa (Closed)'s replyOfficial
28 Mar 2021, 10:01Hi Cindy,
We tried to call you however the line just rings.
Please check your email for response.
Sincerely,
Refilwe
We tried to call you however the line just rings.
Please check your email for response.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply28 Mar 2021, 10:01
Official
Hi Cindy,
We tried to call you however the line just rings.
Please check your email for response.
Sincerely,
Refilwe
We tried to call you however the line just rings.
Please check your email for response.
Sincerely,
Refilwe
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Cindy C's updateReviewer Update
28 Mar 2021, 16:26Please refer to email of 4 April 2019 regarding payment dispute. The number you dailed is the number you had to cancel, of course it won't work-smart move! So in essence I must pay R2000 for a suspended service of 2 years ago?
No payment, no service.
No service, no payment.
That concludes the cancellation of the business, as of April 2019.
No payment, no service.
No service, no payment.
That concludes the cancellation of the business, as of April 2019.
CC
Cindy C's update28 Mar 2021, 16:26
Reviewer Update
Please refer to email of 4 April 2019 regarding payment dispute. The number you dailed is the number you had to cancel, of course it won't work-smart move! So in essence I must pay R2000 for a suspended service of 2 years ago?
No payment, no service.
No service, no payment.
That concludes the cancellation of the business, as of April 2019.
No payment, no service.
No service, no payment.
That concludes the cancellation of the business, as of April 2019.
Virgin Mobile South Africa (Closed)'s replyOfficial
31 Mar 2021, 12:05Hi Cindy,
Please refer back to your emails, we have forwarded you the email communication in April 2019 and there was no cancellation discussed. Your requested cancellation via email on the 20th of August 2019 in which we assisted with.
Sincerely,
Refilwe
Please refer back to your emails, we have forwarded you the email communication in April 2019 and there was no cancellation discussed. Your requested cancellation via email on the 20th of August 2019 in which we assisted with.
Sincerely,
Refilwe
Virgin Mobile South Africa (Closed)'s reply31 Mar 2021, 12:05
Official
Hi Cindy,
Please refer back to your emails, we have forwarded you the email communication in April 2019 and there was no cancellation discussed. Your requested cancellation via email on the 20th of August 2019 in which we assisted with.
Sincerely,
Refilwe
Please refer back to your emails, we have forwarded you the email communication in April 2019 and there was no cancellation discussed. Your requested cancellation via email on the 20th of August 2019 in which we assisted with.
Sincerely,
Refilwe