WB
Werner B

1 reviews | Active since Mar 2014

04 Oct 2016, 07:47

Unauthorised debit orders after contract ended

<p>After my contract was wrongfully terminated a month early on 23rd August, I was put on prepaid after having huge fights with three different reps from Virgin Mobile, and writing three other Hellopeter complaints.</p> <p>Most notably was Rebecca Kodisane who after transferring me to prepaid, ensured that no further debit orders would go off on my account, except for the month of August that we were in.</p> <p>After more fucckups with unauthorised buy-out fees and them trying to force a new unwanted contract on me, also only sorted out after writing two more complaints, they fuccking went and debited ANOTHER fuccking month! I've been on prepaid for more than a month, how can you so fuccking USELESS that you STILL debit me for a contract that I am not on???!!!</p> <p>This is now the fourth time that I have had to complain on Hellopeter, as it is the only way to fucckinig sort things out these days!</p> <p>Fix this now!</p>

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Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply04 Oct 2016, 16:23
Official

Hi diewerner1,

We are so sorry to hear that you still continue to have problems with Virgin Mobile.

Once the amount debited reflects as closed we will prepare a refund. Should you reverse this amount we will credit your account accordingly.

Once again we apologise for the inconvenience and frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Oct 2016, 10:04
Official

Hi diewerner1,

Your refund request has been submitted to our finance team. Please expect your refund within the next 3 to 5 working days.

Thank you for your patience in allowing us to resolve this matter.

Kind Regards

Alicia