1 reviews | Active since Mar 2014
Unauthorised debit orders!
<p>On the 24th August, my contract was terminated early, without my request or consent, thereby losing my airtime and data. After complaining to the call centre, the agent promised to correct the fucckup and reinstate everything that I had lost.</p> <p> </p> <p>Instead a new 24 month x R399 contract was loaded. After complaining on hellopeter, Rebecca Kodisane contacted me and cancelled the new contract and reinstated some airtime and data, and promised<strong> in writing</strong> that no addisional money will be debited on my account, I will not be charged a handset buy out amount for the unauthorised early cancellation, and will not be charged for the unauthorised new contract.</p> <p> </p> <p>And true to Virgin Mobile's standards. they fucckedup again! R671.26 was debited off my account this morning. How can one persone be so completely and utterly *********** and unprofessional in doing something so easy and simple???</p> <p> </p> <p>Fix this now!</p>
Hi diewerner,
Please accept our apology for the service you have received. The credit on your account was app**** late resulting in you being debit a handset buyout amount.
We will ensure that the extra R272.26 debited will be refund to you provided that no reversal be made by yourself
Once again, thank you for allowing us to rectify this matter.
Kind Regards
Alicia
Hi diewerner,
Please accept our apology for the service you have received. The credit on your account was app**** late resulting in you being debit a handset buyout amount.
We will ensure that the extra R272.26 debited will be refund to you provided that no reversal be made by yourself
Once again, thank you for allowing us to rectify this matter.
Kind Regards
Alicia
Nearly two weeks later, and still nothing has been done to refund the extra amount!
Nearly two weeks later, and still nothing has been done to refund the extra amount!