TOTAL ******* - DEDUCT MONEY, THEN CANCELL

I called a few hours after i lost my phone, 30/03/16 as i had taken the month to month bring your own device contract, i needed to cancel on the spot, I Had preciously canceled my other contract on the spot in 2014, . But on this day, after 2hrs on the phone with 2 call centre agent, being told i need to be deceased, and have called to cancel prior to my death, to cancel immediately. I requested to speak to a manager/ team leader (Ms Kholly/Mr Kenneth) & , was given the run around of a lifetime, no expiation why I couldn't cancel this current contract immediately except its the rule. Skhumbuzo finally agrees to send an email to Mr Kenneth Ngwenya, won't CC me or Ms Kholly, & told at 8am next day Kenneth will call me. , as i insisted an email be sent to him. i tell Skhumbuzo that i will cancel the direct debit. No call from Kenneth or anyone on 31/03/16, until 6pm on 01/04/16 Skhumbuzo calls to say Kenneth approved my immediate cancellation because it was a loss for them anyway. i check my bank account, i found that they used a different reference # and deducted April subscription on 3/03/16, before calling me. i contacted them, a week later no response.