Tired of Unprofessional Service

<p>We were supposed to upgrade in March after which we did but did not receive our cellphones. After a month and half we cancelled and Virgin said this is fine. Now, they are deducting money for the new contracts which we never received. We are prepared to pay the money we owe due to calling ect however we are not prepared to pay contracts we never received. It has now been 4 months of struggling to get an accurate statement (or any statement for that matter) out of Virgin.</p> <p>To date after many phone calls no progress was made and this is costing us extra money for the debit order to get reversed.</p> <p>Somehow someone needs to assist us to sort out this issue urgently.</p>