1 reviews | Active since Aug 2012

09 Sept 2016, 10:05

They REALLY don't care

Item: Virgin Mobile South Africa (Closed)
Rating: 1
Author: Ja N

I was with Virgin Mobile (worst network I have ever been with). I moved away from them and ported my number to MTN. They then magically duplicated my number to a new client of them and since then I have been receiving endless smses and calls from Virgin Mobile about bills (unpaid accounts) / data usage / services being blocked etc... Not even to mention the amount of phone calls of people looking for this other person. I have phoned endlessly to complain, visited their branches multiple times, it just never stops. I have yet to see a company with such poor client service.

Helpful (0)

Replies (10)

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:35

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:35

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:35

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:35

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:36

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:36

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:36

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:36

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:37

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:37

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:38

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:38

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:39

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:39

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:43

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:43

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:53

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:53

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s replyOfficial

09 Sept 2016, 14:54

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)'s reply09 Sept 2016, 14:54

Official

Hi unhappy.VS.happy,

Thank you for your post.

We are truly sorry to hear of the trouble you have had with Virgin Mobile.

We have rectified the issue and have advised our collections team not to contact you.

Once again we appologise for the frustration caused.

Kind Regards

Alicia