MW
Mariam W

1 reviews | Active since Oct 2014

01 Jul 2015, 19:37

TERRIBLE TERRIBLE SERVICE

Virgin Mobile is the WORST company possible to deal with. Aprox. 18 months ago I had a brand new phone on contract. There is not enough space here to go into detail but to say that I have already been through Helopetrer with absolutely no satisfaction. This company believes they are a law unto themselves and do not care about their customers. I had the phone for aprox. 7 days and they have had it since then. They have been taking my money off my account and I don even have the phone or service so what am I paying for. Also I am unemployed and dont have money to waste.<br> Please can you tell me who I can go to, to get some help. I am desperate.<br> Next step will be Carte Blanche then I will have to get a lawyer.

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 Jul 2015, 10:42
Official
Hello Mariamwright,

Thank you for taking my call. We do apologise for the inconvenience caused.

During our telephonic conversation, I have confirmed that your query is being investigated. Please expect a further call with resolution in the next 5 business days.

Regards
SM Team