AS
Annamarie S

1 reviews | Active since Feb 2017

01 Feb 2017, 13:45

Terrible service is an under statement

<p>I am a Virginmobile Customer for more than 6 years. Today I've decided to load my very first Hello Peter complaint in my life....and this is because Virginmobile service is worse than worse. I never had problems in the past...but for the last few months I had many dealings with the Call centre. Not pleasant dealings. Waisting precious time to get things sorted. ...staying othe line for ages...just to call back again to let them know that the problem is still not sorted. Favourite clause used by the Call centre agents "we apologise for the inconvenience caused..the mistake is on our side"...but next month still not better. I was shocked now by reading how many complaints there are already on Hello Peter... please Virginmobile......there are competition out there that provides much better service. ...please up your game... Note to myself: Before you consider Virgin Mobile SA again as your service provider ...do your homework. ..otherwise you are going to be dissapointed with the service.</p>

0
Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 Feb 2017, 11:06
Official

Hi obannama,

Thank you for taking my call.

I will provide you with a call back as requested at 13h30 to discuss the trouble you are having with Virgin Mobile.

Kind Regards

Alicia

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply02 Feb 2017, 14:10
Official

Hi obannama,

Thank you for taking my call.

We appreciate you taking the time to lets us know how about the bad service received.

I confirm that all concerns raised have been addressed.

Kind Regards

Alicia.