Terrible Service

In the 4 years I have been with Virgin Mobile I have NEVER in my life experienced such bad service and incompetence. <br> My upgrade was due now in December and they do not have the Samsung Galaxy S6 in stock. Every time I call they say we are ordering the following day, so I called customer care now and asked when they will be receiving stock and the *********** woman says that she cannot provide me with that information, they are SOLD OUT. She does not know when they we getting more I must phone again next week and she can maybe have answers then??? <br> <br> What company advertises a phone but NEVER has stock of it? How is it that all other cell phone providers have this phone in stock? It is not due to a shortage in South Africa as everyone else has stock so why is it taking over a month now for me to upgrade to my Samsung S6? <br> <br> With this in mind I am seriously considering cancelling my contract & taking my business elsewhere!! The lack of intelligence and competence that the customer care service provides is astonishing! I cannot belief that I once swore by my service provider being virgin mobile, now I am wondering how they are still in business after reading all those reviews!!<br> <br> Michael