Terrible

I have made the effort to travel to eastgate twice for my upgrade as there are only 3 virgin mobile stores in Gauteng. The first time I was there I was told that there was no stock and to come back at another date. Two weeks later I went in to be told that you need pre-approval for your upgrade. A lady by the name of Lebo helped me and was so rude. Before she even greeted me she said the computers were down and I would need to wait. She then sat down and spent he next 45min whispering to a colleague. Lebo could not even tell me if stock was available. From inside the store I phoned virgin head office and after being cut off 4time, i eventually got through to someone saying they would get back to me in 24 hours and am still waiting to hear from them. The service is absolutely unacceptable and if you only have so few branches then why is there a stock problem?? I am worried in a few years there wont be a virgin mobile anymore!!