1 reviews | Active since Mar 2014
Terminated my contract without permission
<p>My contract expires next month on the 19th, so this month on the 19th (30 days befoer the end) I sent an email to Customer Care asking that when my contract expires, it shouldn't be renewed but instead go to prepaid.</p> <p> </p> <p>I SPECIFICALLY noted that I am NOT requesting an early cancellation, and the useless ****lng assh0lles went and ****lng terminated my contract. For Fuccksakes! . How ****lng pathetic are your people that they can't ****lng understand the TWO emails that I sent stating in capitals that I am NOT requesting early cancellation.</p> <p> </p> <p>Now ALL my data and minutes and airtime is gone, and you will try to charge me for a ****lng buy out fee!</p> <p> </p> <p>Fix this!</p>
Hi Werner ,
Thank you for taking my call .As per your request a call back has been re scheduled .
Regards
Rebecca
Hi Werner ,
Thank you for taking my call .As per your request a call back has been re scheduled .
Regards
Rebecca
Hi Werner ,
Thank you for taking my call and for allowing us the oppotunity to respond to your concerns .
I confirm that all the issues have been addressed and the matter has been resolved .
Regards
Rebecca
Hi Werner ,
Thank you for taking my call and for allowing us the oppotunity to respond to your concerns .
I confirm that all the issues have been addressed and the matter has been resolved .
Regards
Rebecca
As expected, my they comletely fucckedUp again. Instead of reinstating the data and airtime that I lost when they terminated my contract, the useless call centre agent loaded another 24 month contract of R399 on my name!
After writing this complaint Rebecca Kodisane contacted me, reinstated some airtime and data to replace that which I had lost, and then promised that the new contract would be cancelled and no additional money would be debited off my account.
And completely as expected, they fucckked up and debited R671.26 off my account. Fucckking useless.
As expected, my they comletely fucckedUp again. Instead of reinstating the data and airtime that I lost when they terminated my contract, the useless call centre agent loaded another 24 month contract of R399 on my name!
After writing this complaint Rebecca Kodisane contacted me, reinstated some airtime and data to replace that which I had lost, and then promised that the new contract would be cancelled and no additional money would be debited off my account.
And completely as expected, they fucckked up and debited R671.26 off my account. Fucckking useless.