Tarnished name

<p>Virgin mobile has been charging my account for years. To my knowledge I cancelled this contract months ago. I went into a virgin mobile store in cape town to cancel it. I was told that because I'm not upgrading thay will cancel my account and that was the end of it. No paperwork signed, no reference number nothing. Now I've been harrassed by Virgins accounts department because my account is in arrears. Today I'm told that you cannot cancel a contract instore?</p> <p> </p> <p>I want to emphasize how upset I am about how this was handled. This contract was cancelled years ago, according to my knowledge. Virgin kept incorrectly charging my account without ever sending me an account via email or post. Now that I have switched banks, the account was not being paid. They have now tarnished my name and I'm listed as a slow payer on ITC for something that could have been settled a long time ago. <br /> </p> <p>The agent from the accounts department had such a terrible attitude, not willing to listen to my side of the story, then at the end she apologised, without any sincerity. But I'm a good citizen, I'm an honest man, this lady spoke to me as if I was a ********. Even though I feel that I was incorrectly charged, I still settled the outstanding amount to clear my name.</p> <p> </p> <p><br />There was no prior warning to being listed on ITC, nor have I received a statement until today. There is something called a consumer protection act that protects consumers against companies like yourselves. I honestly feel hard done by, and on principle I will take this further to have other people protected from this type of incompetence and arrogance.</p>