still waiting for feedback from virgin
On the 29th of april i wrote a complain about virgin mobile repairs and servicing. one of their customer relation consultants tried to call me and could not get hold of me. he sent me an email on the 30th and i responded back. to date i haven't heard from him.
Helpful (0)
Replies (1)0
Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
07 May 2015, 16:51Hello boitumelo.moralo,
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you! I assure you, as a valued client this is far from acceptable!
I can confirm that contact was made with you and as discussed, the concerns raised are being addressed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you! I assure you, as a valued client this is far from acceptable!
I can confirm that contact was made with you and as discussed, the concerns raised are being addressed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team
Virgin Mobile South Africa (Closed)'s reply07 May 2015, 16:51
Official
Hello boitumelo.moralo,
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you! I assure you, as a valued client this is far from acceptable!
I can confirm that contact was made with you and as discussed, the concerns raised are being addressed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team
First and foremost thank you for taking my call and my sincere apologies for all the inconvenience the Virgin brand caused you! I assure you, as a valued client this is far from acceptable!
I can confirm that contact was made with you and as discussed, the concerns raised are being addressed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
SM Team