AG
Alastair G

1 reviews | Active since Oct 2010

04 Mar 2017, 21:13

Still waiting.......

<p>I phoned Virgin a few days ago to find out why they had refused a port to another network. Afterall I have been out of contract for years. Not so says Virgin. Although they have not provided me with a new phone for years, I still owe them in advance. Pray tell how? As I was a fixed contract amount of R149.00, you know exactly how much to charge me. But no not according to your lady. I have to pay till May althouhgh my number will be come available to port end of March! So I asked her to send me a copy of the contract where it states this so I can check it out with my legal adisor. I am still waiting for Virgin to send to me. Your reference - VRRM ********** 1. I won't mention her name. I am sure you can pick up on this reference. And please - don't ask me why I want to port out. I have already told your lady. Just send the documents that you promised.</p>

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Replies (3)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply05 Mar 2017, 09:08
Official

Hi Mahargamg,

Thank you for your query. I have tried calling you but to no avail.

Please note that we require a 30 day notice in order to cancel any contract. Your contract will therefore be cancelled on 27.03.2017 as you placed noticed on 27.02.2017.

You will then be invoice on 01.04.2017 for airtime provided to you on 01.03.2017. This invoice is only due on 01.05.2017, making this your final debit order date.

I have emailed you a copy of our terms and conditions as requested.

Kind Regards

Alicia

AG
Alastair G's update05 Mar 2017, 11:11
Reviewer Update

I have responded to your email. I require clarity.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply05 Mar 2017, 14:39
Official

Hi Mahargamg,

Thank you for your response. .

I confirm Clarity has been provided.

Kind Regards

Alicia