Still not cleared

Reference number: ***3. Thank you for sending me the proof of payment, I appreciate it. However the one thing I needed more than that letter is for Virgin Mobile to contact the relevant Credit Bureau and update my report with them so that my name can be cleared. I called the Bureau yesterday hoping they had fulfilled their promise, but found out that they have not contacted them. I feel like this will never end , and I don't understand because I have paid and settled this account. Please Virgin Mobile, honour your word and call me AFTER you have contacted the Bureau.<br> Thank you