DC
Deacan C

1 reviews | Active since May 2012

14 Jul 2015, 11:22

STILL CANNOT USE THIS SERVICE

For the 5th time now!! I have complained and spoken to so many people now and I do not ****n see how a company can do this to clients. My signal and DATA are forever disconnecting in MUTIPLE AREAS (not only certain places). I use my internet on a daily basis for business and GPS and without it and I am *****ed. I had to resort to buying a VODACOM sim card in order to use when your services bomb out. I am constantly having my phone on data roaming to use internet and it is so slow. ontop of that even when it shows I have signal and data, I try make a call or send an sms and it tells me I am not registered on the network. the amount of times I have to restart this phone everyday is not right. Your agent advised to do a sim swop as it might be a sim card error which I did and nothing changed. then asked me to try my sim cards in different phones and I did.no change!!! do NOT call me and give me pathetic advice to restart my phone or buy another sim card or anything, im paying you people R1200 a month and I am getting stuff all in return. Sort this out or cancel my contract and I will not pay the fkn settlement. TIRED OF THIS. IF YOU CANT REACH ME, KEEP TRYING, ITS YOUR DAMN NETWORK!

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Replies (1)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply14 Jul 2015, 15:13
Official
Hello DeacanRamos,

Thank you for taking my call and allowing me the opportunity to assist.

We have confirmed that your concerns are being investigated by our technical team. Please note that the couriers will collect your phone from the desired address.

Kindly revert to my email correspondence for further assistance.
Regards,
SMT