JS
Jaco S
1 reviews | Active since May 2014
02 Mar 2016, 09:47
Still being billed after2 years cancelled contract
<br> Worst SERVICE EVER!!!!! I cancelled my account 2 years and now randomly Virgin has started to deduct money from my account again!!! I am going PUBLIC with this info as I have complained about this every month for the past 6 months. I want a full refund and this SERVICE TO NEVER DEDUCT AGAIN!!!
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
02 Mar 2016, 11:05Hello jcvnstdn09,
Thank you for your query.
We confirm that only one line was requested to be cancelled. An additional line was taken out at one of our stores and we received no cancellation request for it.
We will however process an immediate on that line for you.
We apologise for any inconvenience we may have caused.
Kind Regards
Alicia
Thank you for your query.
We confirm that only one line was requested to be cancelled. An additional line was taken out at one of our stores and we received no cancellation request for it.
We will however process an immediate on that line for you.
We apologise for any inconvenience we may have caused.
Kind Regards
Alicia
Virgin Mobile South Africa (Closed)'s reply02 Mar 2016, 11:05
Official
Hello jcvnstdn09,
Thank you for your query.
We confirm that only one line was requested to be cancelled. An additional line was taken out at one of our stores and we received no cancellation request for it.
We will however process an immediate on that line for you.
We apologise for any inconvenience we may have caused.
Kind Regards
Alicia
Thank you for your query.
We confirm that only one line was requested to be cancelled. An additional line was taken out at one of our stores and we received no cancellation request for it.
We will however process an immediate on that line for you.
We apologise for any inconvenience we may have caused.
Kind Regards
Alicia