RV
Rudolf V

1 reviews | Active since Mar 2012

07 Jun 2018, 14:06

*****ing

It is now about 6 weeks since it was announcted. The cell phone companies are not allowed to start taken from your air time when you run out of data. Not Virgin mobile they think they are above the law. Nearly R80 ****** from my airtime because they realy do not care . And I had laid complains ample of times with their call centre and nothing are been done about this *****ing....pathetic....

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Replies (2)
Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply07 Jun 2018, 15:24
Official

Hi Rudolf,

My attempt to contact you was unsuccessful.

As per ICASA the ruling was to be effective on the 7th of June 2018. Virginmobile has implemented this ruling and abiding to ICASA's requirements as from today the 7th of June 2018. Please let us know if you need further assistance regarding your previous usage.

Regards Refilwe.

Virgin Mobile South Africa (Closed)
Virgin Mobile South Africa (Closed)'s reply12 Jun 2018, 12:51
Official

Hi Rudolf,

Please note the new ICASA regulations have been postponed, customers will be informed in due course of the go-live date.

Regards Refilwe.