hgdr
hendrik george de ridder
1 reviews | Active since Mar 2015
04 Mar 2015, 11:10
Stay Away from Virgin Mobile
Reqeusted Cancellation in November 2013 and contract expired end of Jan 2014. Have not use the phone since and ported the number but are still being charged until today.<br> <br> this is ***** and no customer service at all plus I never had any signal so please stay far away from Virgin Mobile.
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Replies (1)
Virgin Mobile South Africa (Closed)'s replyOfficial
06 Mar 2015, 11:39Hello henk1443,
Thank you for taking my call.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is closed and paid up.
With regards to funds taken from your account, an adjustment was authorized thus reflecting a credit to be processed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
Customer Relations
Thank you for taking my call.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is closed and paid up.
With regards to funds taken from your account, an adjustment was authorized thus reflecting a credit to be processed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
Customer Relations
Virgin Mobile South Africa (Closed)'s reply06 Mar 2015, 11:39
Official
Hello henk1443,
Thank you for taking my call.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is closed and paid up.
With regards to funds taken from your account, an adjustment was authorized thus reflecting a credit to be processed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
Customer Relations
Thank you for taking my call.
I do confirm, contact was made with you and as discussed, your account with Virgin Mobile SA is closed and paid up.
With regards to funds taken from your account, an adjustment was authorized thus reflecting a credit to be processed.
We trust the process followed satisfactory and appreciate the amicable manner in which you allowed us to intervene.
Regards,
Customer Relations