Sim Swop

I've received my upgrade phone over a month ago and had to go and buy a new micro sim, because I still had the old sim card. After 3 weeks of having problems doing a sim swop for me and numerous calls to Virgin's Call centre, the one guy told me that the sim must not be RICA'd!!! I DID NOT KNOW THAT!! Then I went and bought a new sim card that was not RICA'd. Now it is been a week to sort out the new sim swop because if they try to do the sim swop it gives an error on their side and then they refer it to their IT department and I never hear from them again! I had to phone in AGAIN this morning (REF VRND ***4) and the guy told me that He will go and find out what it going on and why the sim swop is not done yet!<br> <br> I mean really what do I have to do to use my new phone????