SIM swap was so simple

After being ******, the last thing I wanted to do was go through all the fuss of a SIM swap. I envisioned paper work, faxes, e-mails, unnecessary telephone calls and also losing the contract data and airtime that was on my SIM. I even ran out of airtime during my initial call to do the SIM swap and Refiloe did not hesitate to call me back within seconds to complete the process. She was incredibly kind, understanding and efficient and she could answer all of my questions fully. No paper work, no hassle, and I got all of my data, airtime and SMS's back! Thanks Refiloe - you are an absolute star!